During any crisis, i.e. covid, there will be times when interacting with clients is only through an email, phone call or a webcam. And if this will be your ‘first interaction’, don’t let the email be your introduction.
Reach out by calling – before you have your webcam session. This way the (new) client will know what to expect, and they’ll get to know your voice. More so, how calm or confident you are depending on the situation and topic. What will stand out is the manner in which you present yourself: Being yourself, being respectful, and asking questions.
As the following article mentions, you typically have 3 seconds to make an impression, by phone, in person, or in today’s world, by webcam. So it’s imperative you come off as being someone the client can trust and rely on.
Let me know your thoughts on meeting new clients during this worldly chaos.
“Networking is about building relationships, and whether this is face-to-face or online, it’s about getting people to connect with you, and we do this through our personality, our behavior, and our communication,” said Sue Tonks, a UK-based leadership coach and entrepreneur, at the online 2020 AICPA & CIMA Women’s Global Leadership Summit in November.
However, people only have three seconds to create an effective first impression when communicating with others online, Tonks said. “All people can see of you is a rectangular box,” she said about Zoom and other online platforms. “This is our stage.”
https://www.journalofaccountancy.com/news/2021/feb/virtual-accounting-remote-success.html