What is interesting is how some businesses were able to sail smoothly despite the shutdowns of 2020 (and possibly 2021 depending on where you are) where as other companies unfortunately shut their doors…For good.
How did one company succeed while another did not? In more cases, it was due to proper processes in place and executing them. Meaning, they – the owner or management – had developed rules & procedures based on certain criteria, whether it was sales increasing or dropping, or competitors encroaching on their turf. In either example, ‘what ifs’ were discussed with regards to outcomes, and those outcomes created processes to ensure the company stayed ahead of the competition, as well as remain open for their employees.
While the article below emphasizes ‘risks’ and ‘assessments’, it is my opinion that ‘every day’ be viewed as a ‘what if’. This ensures not taking for granted your customers, along with not becoming complacent in the day-to-day operations. Being acutely aware of your business, and sharing that with stakeholders (management or otherwise), means you can adjust/tweak whatever process necessary to succeed.
Who wants to wake up one day to find the company doors locked?
Let me know your thoughts on how you ensure processes for continued business.
The challenge stems from the fact that many process changes were undertaken with very little planning. Band-Aid solutions were put in place to address immediate challenges with little thought about the long-term implications they might have.
There are additional elements that must also be considered in relation to business processes. Factors such as risk and compliance need to be carefully evaluated to ensure they continue to be met in what is still an uncertain and constantly changing work environment. Any failure to do this could have long-term, negative implications for the business.
https://www.cmswire.com/digital-workplace/reimagine-your-core-business-processes-in-2021/